Amazon: French Speaking Customer Service Jobs in Rabat 2024
Are you passionate about delivering exceptional customer service? Amazon is seeking dedicated and detail-oriented French-speaking Customer Service Representatives to join our dynamic team in Rabat. Here’s what you need to know about this exciting opportunity:
Role Overview
As a French-Speaking Customer Service Representative at Amazon in Rabat, you will be the first point of contact for French-speaking customers. Your primary responsibilities will include:
- Serving as the First Point of Contact: Address customer inquiries via phone, chat, and email.
- Utilizing Various Tools: Navigate through different tools to find appropriate solutions for customer issues.
- Providing Personalized Service: Deliver customized support based on comprehensive training and a unique approach tailored to each customer's needs.
Working Hours
The role requires flexibility with working hours to meet customer needs. Key details include:
- Variable Shifts: Work varying hours, including early mornings, late evenings, nights, weekends, and public holidays.
- Commitment: Full-time commitment of 44 hours per week.
- Scheduling: Shift schedules are provided at least six weeks in advance.
- Customer service operations run from 06:00 to 00:00, Monday to Sunday, ensuring coverage throughout the week.
Qualifications Required
To be considered for this role, you must meet the following qualifications:
- Minimum Age: 18 years old.
- Legal Eligibility: Right to work in Morocco.
- Language Skills: Excellent French communication skills (C1 level).
- Basic Computer Skills: Proficiency in essential computer functions.
- Flexibility: Ability to work variable hours and willingness to work in rotating shifts.
Desired Traits
We are looking for individuals who:
- Are Diligent: Demonstrate a strong work ethic, clear communication, and attention to detail.
- Are Customer-Focused: Provide friendly and supportive customer guidance.
- Adapt Quickly: Learn swiftly and adapt to changes in a dynamic environment.
- Manage Multiple Tasks: Handle various tasks efficiently in a fast-paced setting.
Benefits
Amazon offers a range of benefits to support your career and well-being, including:
- Training and Equipment: Comprehensive training and all necessary equipment provided.
- No Prior Experience Required: Previous customer service experience is not mandatory.
- Supplemental Retirement and Medical Coverage: CIMR pension plan and health insurance.
- Employee Assistance Program: Support services available to staff.
- Employee Discounts: Special discounts on Amazon purchases.
- Social Events and Quality of Life Program: Participate in company events and enjoy our quality of life initiatives.